ABC FUNCTION HIRE

REFUND POLICY

(Supplement to Section 2 of the Conditions of Hire)

ABC Function Hire is committed to transparency and fairness in all client transactions. Please read the following refund guidelines carefully to ensure smooth processing.

 

Refund Requests

To request a refund, clients must email:
refunds@abcfunctionhire.co.za

 

Important:

Refund requests sent to any other email address will not be processed.

Banking details sent via WhatsApp or any messaging platforms will not be accepted under any circumstances.

 

Your email must include:

  • Full name (as it appears on the invoice)
  • Date of the event
  • Banking details (in the name of the person who made the booking)

Note: Only the person listed on the invoice may submit a refund request and receive payment. Emails from third parties (such as event coordinators, caterers, or decorators) will not be accepted.

 

Deposit Refunds

  • Deposits are refunded less any deductions for damages, unreturned or dirty items, or cleaning fees.
  • Refunds are processed monthly, between the 5th and 15th.
  • Emails received from the 16th onward will be processed in the following month’s refund cycle.
  • Once processed, a confirmation email along with proof of payment will be sent to you.
  • Refunds must be claimed within 12 months from the original date of the event. After this period, the refund will be forfeited and no claims will be entertained.
  • Returning customers may choose to use their deposit as a credit towards another function instead of a refund. This must be communicated in writing and is subject to the same 12-month validity from the date of the original event.

  • Credits issued must be used within 12 months from the date of the original event. Use of credits is subject to the availability of items, and ABC Function Hire must be notified in advance when you wish to redeem them.

 

Booking Cancellations

  • Cancellations made more than 30 days before the event will incur a 20% handling fee.
  • Cancellations made within 30 days of the event will result in full forfeiture of the deposit.

 

Refund Conditions

Refunds will only be issued after the equipment has been returned and inspected.
Deductions may apply for the following:

  • Late returns
  • Unwashed items (e.g. crockery, glassware)
  • Lost or damaged items
  • Cleaning or removal of foreign substances (e.g. stickers, wax, paint, glitter)
  • Additional delivery trips or extra loads

  • Overtime labour or extended working hours 

Please note: These charges do not apply when ABC Function Hire is required to correct a reasonable mistake, such as a missing or non-functional item.

However, if upon inspection the reported item is found to be in working order, a delivery fee may be deducted to cover unnecessary time and fuel expenses.

 

Reporting Issues

Any issues regarding delivery or equipment must be reported on the day of the event during working hours:
Monday to Friday: 08:00 – 17:00
Saturday: 08:00 – 13:00

Complaints submitted after the event or outside working hours will not be considered. ABC Function Hire must be given the opportunity to resolve any issues on the day.